Manage inbound leads and convert them into booked appointments efficiently
Take ownership of the full booking process, ensuring minimal drop-off
Actively follow up with all incoming leads from the Go High Level (GHL) CRM, especially during off-hours
Respond quickly to new inquiries to maximize conversion opportunities
Continuously re-engage leads who have not yet booked—do not rely on a single follow-up attempt
Use strong sales and persuasion techniques to guide prospects toward booking
Build quick rapport with patients and confidently position the value of the service
Maintain a consultative yet results-driven approach in all interactions
Address patient concerns professionally while maintaining control of the conversation
Push back effectively when prospects hesitate (e.g., “I need to think about it”) by offering reassurance, clarifying concerns, and guiding them toward a decision
Avoid passive responses such as simply sending follow-up emails—focus on converting in real time whenever possible
Persistently pursue leads through multiple touchpoints (calls, texts, emails) until a clear outcome is achieved
Handle incoming questions with clarity, empathy, and confidence
Provide accurate information while steering conversations toward booking
Maintain rapid response times to all inquiries
Prioritize urgent leads and time-sensitive opportunities to improve booking rates
Prevent frustration by communicating clearly and setting expectations
Utilize GHL CRM and email platforms to track, update, and manage all lead interactions
Keep accurate records of follow-ups, outcomes, and scheduled appointments
Requirements
Experience in appointment setting, virtual receptionist, or similar role
Background in handling patient or client interactions in a fast-paced environment
Familiarity with CRM systems (preferably Go High Level)
Strong sales and conversion skills
Excellent communication skills with clear accent
Proven ability to follow up leads persistently and consistently
High responsiveness and reliability
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Reliable laptop or desktop computer.
High-speed connection (minimum 10 Mbps).
Noise-canceling headset.
Webcam for virtual meetings.
Quiet, professional environment
Tech Stack
Go
Benefits
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.