Manager, Account Management

Role Overview

• Lead and develop the Account Management team
• Hire, onboard, coach, and retain a team of 4–6 Account Managers. Set clear expectations, run regular 1:1s and pipeline reviews, and create an environment where AMs do the best work of their careers.
• Own the team's aggregate quota for retention, gross renewal rate, and expansion (including cMMM upsells and future product launches). You are accountable for the number.
• Design and implement the operating model for Account Management at Haus: account planning frameworks, renewal and expansion playbooks, QBR/EBR templates, health scoring, and forecasting cadences.
• Establish clear rules of engagement between Account Management, Measurement Strategy, Sales, CX, and Product — ensuring customers experience a coordinated, high-quality Haus team.
• Maintain direct involvement in the team's highest-stakes renewals, expansions, and escalations. Know when to coach from behind and when to step into the room.
• Work hand-in-hand with Measurement Strategy leadership to ensure AMs and their MS counterparts operate as true account teams — sharing context, aligning on priorities, and presenting a unified front to customers.
• Collaborate with Sales leadership on handoff processes, territory design, and GTM planning. Partner with Product and CX to bring customer feedback into the roadmap and service model.
• Maintain accurate forecasts, pipeline views, and account health dashboards. Provide Sales and company leadership with clear, reliable visibility into renewal and expansion performance.
• Use data to identify trends, risks, and opportunities across the book — and translate those insights into team-wide actions.

Requirements

• 7–10+ years of experience in account management, customer success, or post-sales roles in B2B SaaS, with at least 2–3 years directly managing a team of quota-carrying AMs or CSMs.
• Proven track record of building or scaling an AM/CS function — designing processes, playbooks, and operating cadences, not just inheriting them.
• Demonstrated history of hitting or exceeding team-level retention and expansion targets. You know how to inspect a pipeline, coach a deal, and call a forecast.
• Experience working with marketing, growth, or analytics buyers. You can credibly engage with senior marketing and data science stakeholders and understand their priorities.
• Strong commercial instinct — you know how to structure renewals, sequence expansion conversations, navigate procurement, and handle discount pressure without reflexively giving margin away.
• Ability to partner effectively with technical and strategic counterparts (e.g., data science, measurement, or analytics teams) and to translate technical value into commercial outcomes.
• Exceptional communication skills — you can present to executives, coach your team on storytelling with data, and write a crisp account plan or internal brief.
• High ownership and comfort operating in a fast-moving, ambiguous, high-growth environment where you'll need to build while you run.

Benefits

• Flexible PTO
• take time when you need it!
• Equity – Startup environment with part-ownership in our successes
• Top of the line health, dental, and vision insurance
• multiple plan options so you can pick what fits you best
• WFH stipend to support the set up you need to be productive
• Events & Offsites – opportunities to connect and celebrate in real life!
• Free Lunch – Grab a bite on us when you choose to work from the office (hub locations include SF, NYC and Seattle)
• New Parent Leave – take time to welcome your newest Hausmate