Personal Lines Account Manager

Role Overview

• Responsible for overseeing client service and communication, ensuring excellence in every interaction.
• Managing administrative processes for client insurance policies such as renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports.
• Handling proposals, AORs (Agency of Record), cancellations, and policy reviews.
• Managing incoming correspondence and facilitating effective team communication, including delegating work to Account Associates.
• Mentoring and training team members, fostering their professional growth and development.

Requirements

• 5+ years of industry experience
• State required active licensing (2-20 or 20-44)
• Exceptional customer service and communication skills
• Strong multi-tasking, organizational, delegation, and decision-making skills
• High accuracy in handling large work volumes
• Proficiency in MS Office (Outlook, Word, Excel)
• High School diploma (or equivalent)

Benefits

• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment