Execute daily community management across Instagram, TikTok, Facebook, Threads, LinkedIn, YouTube, X, Reddit, and emerging platforms
Monitor conversations and respond to comments and DMs in a relatable, social-first, and brand-aligned voice
Escalate customer service issues to CX
Amplify brand love moments and participate in relevant audience conversations
Support inbound message spikes during launches, holidays, and high-volume moments
Execute and optimize engagement initiatives in partnership with the Social Lead
Identify opportunities to increase replies, saves, shares, and positive sentiment
Curate high-quality UGC on all social channels
Collaborate with the brand community team to source customer stories and brief UGC needs for campaigns
Support content scheduling, publishing, and calendar management across all platforms
Partner closely with social, CX, brand marketing, paid, publishing, and community teams

3-5 years of experience in social media community management or engagement roles
Experience managing community engagement across multiple platforms
Strong understanding of modern parent and family audiences
Demonstrated ability to drive engagement, sentiment, and conversation growth
Experience using social listening and management tools (e.g., Sprout Social)
Excellent written communication skills with strong brand judgment
Experience escalating CX and product issues appropriately
Ability to manage multiple priorities in a fast-paced environment
Self-starter who takes initiative and identifies opportunities proactively

Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

Associate Social Media Engagement Manager

Key skills