Manage incoming athlete applications and follow-up processes.
Draft and send athlete communications using templates and AI tools.
Schedule pre-coaching calls and maintain calendar accuracy.
Send welcome emails, agreements, and onboarding materials.
Track agreement completion and payment setup.
Prepare athlete profiles and onboarding details for coaches.
Update and maintain client lists, applications, and onboarding trackers.
Monitor and update TrainingPeaks settings and athlete checklists.
Maintain daily and weekly recurring admin tasks.
Support coach onboarding workflows.
Ensure all systems, templates, and records are accurate and up to date.
Handle ad hoc admin and research tasks as needed.
Identify inefficiencies and help improve internal processes.
Support podcast workflows (reviews, captions, thumbnails, uploads, publishing checks).
Update automations and publishing details across platforms.
Assist with membership setup and bonus access for athletes.

Has a background in editing marketing materials.
Highly organized with strong attention to detail.
Excellent written English communication skills.
Process-driven, dependable, and efficient.
Confident using spreadsheets, calendars, templates, and admin systems.
Proactive communicator who flags issues early.
Comfortable learning new tools and systems quickly.
Practical experience using AI tools for drafting, summarising, and task support.
Able to balance structured recurring work with ad hoc requests.
Capable of following SOPs precisely while applying independent thinking.

Virtual Assistant

Key skills