Develops and directs the implementation of strategic plans for information technology (IT) functional department(s).
Directs strategic information technology planning initiatives and establishes objectives for IT functional department(s).
Develops operating policies and procedures to comply with regulations.
Exercises supervisory authority and manages the IT services.
Develops and audits the unit budget and/or financials.
Acts as a liaison representing the unit to internal and external stakeholders.
Provide leadership and direct supervision for the Client Technology Services team.

Associate degree or equivalent experience.
2 years’ experience with management and supervision.
Experience troubleshooting client technology issues.
Demonstrated knowledge of endpoint technologies including Mac and Windows devices.
Demonstrated excellent customer service skills when working with internal and external stakeholders.
Demonstrated strong interpersonal and communication skills.
Strong analytical and problem-solving skills.
Fundamental knowledge of Artificial Intelligence (AI) concepts and the ability to evaluate and apply AI-enabled tools across the institution.

Director, Client Tech Services

Key skills