Technical Customer Consultant – eMobility

Role Overview

• Handle technical customer inquiries by phone and in writing in the area of home charging (e.g., installation, commissioning, troubleshooting)
• Advise customers on various products from the automotive sector
• Use specialized software, backends, and consoles for fault analysis and problem resolution

Requirements

• Interest in technical topics and an affinity for IT (e.g., MS Office products)
• Very good German and Spanish language skills
• Prior experience as a building services technician, industrial mechanic, electronics technician, or experience in eMobility and charging infrastructure is an advantage
• Willingness to work shifts (Mon–Sun, 06:00–22:00; core hours Mon–Fri, 08:00–16:30)
• Independent and flexible working style with strong communication skills

Benefits

• Inbound role (no sales)
• Exciting high-tech future project in eMobility
• Training and career development opportunities within the company
• Remote work/home office after successful onboarding
• Flat hierarchies and a collegial, supportive team
• 27 days of vacation; increases to 28 days after 5 years of service
• Additional benefits such as discounted gym membership and employer-funded savings plans (Vermögenswirksame Leistungen)
• Company bike