SRE Consultant, IT Operations Support, AI Technologies – Women Only

Role Overview

Role Mission Be the technical reference that connects operations, SRE and AI, leading the resolution of complex incidents, driving continuous improvements and promoting modern engineering, automation and governance practices. A strategic role for those who enjoy solving hard problems, innovating and directly impacting the customer experience.

Main Responsibilities

• Lead technical guidance for teams and cross-functional groups in high-criticality environments.
• Perform deep diagnostics and troubleshooting on systems, pipelines, AI models and intelligent agents.
• Act in response to critical incidents, conducting RCAs, defining action plans and ensuring permanent fixes.
• Design and evolve monitoring, observability and governance processes (ITIL, SRE, AIOps).
• Integrate agents and models with observability platforms and corporate tools.
• Produce technical analyses, post-mortems, executive insights and continuous improvement recommendations.
• Act as a transformation agent, spreading SRE culture, automation and operational excellence.
• Collaborate with vendors, internal areas and engineering teams to ensure platform stability and continuous evolution.

Requirements

Desired Knowledge and Competencies

• Expertise in troubleshooting and root cause analysis (RCA).
• Advanced fundamentals of LLMs, agents, embeddings, governance and model lifecycle.
• SRE practices: reliability, MTTD/MTTR, automation, incident response.
• Modern observability (OTel, metrics, structured logs, dashboards).
• Technical leadership, executive communication and ability to work under pressure.
• Experience with complex IT environments, Telecom or Financial sectors.
• Advanced English or Spanish.
• Desired: Agile, DevOps, CI/CD, ServiceNow, Dynatrace, AIOps, Python, Cloud.

What we’re looking for in the ideal candidate Someone who combines an analytical mindset, a hands-on attitude, a thirst for knowledge and a passion for solving complex problems. A professional who navigates well between technology, operations and business, enjoys transforming environments, enabling teams and delivering consistent results.

Tech Stack

• Cloud
• Python

Benefits

• Choose the ideal benefit for you and your dependents through a digital platform with multiple categories such as gym, meal voucher (VR), food allowance (VA), pharmacy assistance, health care, dental care and life insurance;
• Company mobile phone. Yes, a brand-new smartphone for you!
• Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo 5G!
• An exclusive offer from Vivo, with special discounts on landline, broadband, TV and apps;
• Eligible to receive an annual Bonus or Performance-Related Pay (PPR);
• Plan your future through a Private Pension Plan;
• Have children? You will be entitled to a subsidy to help with school, daycare or babysitting expenses;
• Work in an environment that respects your personality, your style of dress and the way you are, where you can be authentic. #BeYourself
• Work remotely up to 2 days per week. #Mobility
• Flexible working hours;
• Enjoy a day off to celebrate your birthday;
• Participate in one of the largest corporate volunteering programs so you can help transform the world;
• Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses.
• Accelerate your career through our Internal Recruitment Program, in Brazil or abroad—we are present in more than 17 countries! #VivoMyCareer
• Benefit from a range of initiatives to improve your physical, emotional and social health! We have the #VivoWellbeing program that encourages our team to adopt healthy habits and improve quality of life!