Multifamily Customer Engagement Lead Associate

Role Overview

• Provide expert advice on overseeing customer network development and customer support activities
• Support customer engagement opportunities
• Plan, direct, or coordinate operational activities for the team with the help of executives and staff managers
• Develop customer relationships across business units and/or customer accounts and strive to do what's right for our customers
• Identify executives, managers, and team members to support customer relationships
• Lead the team in supporting and selling Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities
• Provide support for operational activities
• Guide the team in providing subject matter expertise, best practices, and recommendations for teams across the organization
• Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division

Requirements

• 4 years relevant experience
• Bachelor's degree or equivalent
• Multifamily experience and/or real estate industry knowledge
• Experience in risk assessment and management, including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk
• Ability to effectively collaborate with cross-functional partners to achieve shared goals
• Demonstrated expertise in operational excellence, with a proven ability to enhance and supervise business operations for optimal efficiency
• Strong relationship management skills, including engaging and managing stakeholders, customers and vendors, and building trusted professional partnerships
• Proven ability to gather accurate information, translate complex concepts and deliver clear, well-informed answers to key questions
• Strong influencing skills including negotiating, persuasion, meeting facilitation, and conflict resolution
• Proven experience leading planning and change management initiatives to successfully achieve strategic objectives
• Strong business insight, including advising, designing business models, customer and market analysis, forecasting, and benchmarking
• Experience managing project plans, resources, and people to ensure successful project completion
• Strong presentation skills with the ability to communicate information and ideas to an audience in a way that is engaging and easy to understand
• Experience preparing documentation and analytical reporting to support analysis, data discovery, and decision-making using tools such as Crystal Reports, Excel, or SSRS
• Skilled in Mural
• Experience using Salesforce CRM
• Skilled in Excel.

Benefits

• Health, Life, Voluntary Lifestyle benefits and other perks that enhance an employee's physical, mental, emotional, and financial well-being.