Serve as the first point of contact for all online and phone inquiries, including website chats, social media, and third-party lead sources.
Qualify, re-assign, and distribute digital marketing leads from the NHC Queue to the to appropriate Sales Queues.
Provide prompt, friendly, and professional responses to customer and agent inquiries via phone, chat, email, and messenger platforms.
Enter, update, and maintain MLS listings across multiple regions and systems with a high level of accuracy.
Coordinate listing details (pricing, photos, descriptions, promotions) with Sales Professionals, Divisional Marketing Managers, and Division Presidents.
Respond to customer inquiries with professionalism, empathy, and efficiency.
Support customer satisfaction and brand reputation through active follow-up, problem-solving, and documentation.

High School Diploma or equivalent required; Bachelor’s degree in Business, Communications, Marketing, or related field preferred.
Minimum 1–2 years of experience in MLS coordination, customer service, or digital lead management.
Experience with CRM systems and MLS platforms required; Salesforce experience preferred.
Strong written and verbal communication skills.
Ability to handle confidential information and represent the company professionally.

Customer Engagement Specialist – Temporary

Key skills