Reporting to the Customer Engagement Lead in the Customer Engagement Team you will play a key role in helping create communication experiences that foster customer loyalty and increase product awareness and adoption.
You will be responsible for developing and delivering compelling communications across a channel mix that includes email, mobile notifications and in-app messaging.
Working autonomously you’ll be hands on briefing, designing, building, executing and analysing campaigns.
You’ll take the lead on communications supporting large-scale campaigns driven by product and marketing initiatives.
You will also be instrumental in spearheading the development of our automated customer journeys.
You should always be on the lookout for how we can improve our communications through tech and industry innovation, or through new ways to effectively communicate with our customers.
You must have a strong eye for detail and an understanding of processes that need to be followed. That being said, we don’t want to feel like ‘any other bank’, we want everything we put in front of customers to feel relevant, timely and help them be good with money.
We’re looking for someone who is comfortable working at pace and in an agile environment, and able to adapt to business priorities and the rate of product development.

Minimum of 3-4 years of experience in customer engagement and marketing automation, with a proven track record of success in developing and implementing related strategies
Strong technical knowledge of analysis and segmentation
Experience of using data visualisation and reporting tools to drive insights
In depth understanding of customer engagement platforms and technology
Strong collaboration skills with data, engineering, product, and compliance teams
An eye for detail
Previous experience within financial services or a regulated environment would be beneficial

25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day’s holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous family-friendly policies
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

Customer Engagement Manager

Key skills