Support our customers using Zendesk by communicating, troubleshooting, and resolving any payment issues.
Partner with our customer and payment provider support teams to find a timely resolution to customers' problems.
Answer and prioritize customer contact queues to provide the best customer experience within SLAs.
Design and document effective payment operational processes with a keen eye for standardization and automation to enable the team to scale.
Partner with our payment providers and cross-functional partners, including our Engineering & Product teams to resolve any issues impacting our payments products. While working toward a resolution, you will keep our clients and internal stakeholders up-to-date on the progress made.
Support ad-hoc projects for the payment operations team

Bachelor’s Degree
Minimum of 2 years working experience in a customer service role with payments experience
Must be able to work during business hours from Monday to Friday from 9AM to 5PM PST
Excellent communication skills (verbal and written) with experience working in a customer-facing role
Strong attention to detail and responsibility in managing daily tasks
Works well individually and in teams by sharing information and supporting colleagues
Ability to work independently and as a team member while using discretion in decision-making and sound judgment in problem-solving
Must be working from the office at least 3 business days a week
Willingness to learn new skills

Payment Operations Specialist

Key skills