Support creation and delivery of the global Legal 3-Year Strategy and annual priorities
Run Legal Operations governance routines, KPIs/OKRs, dashboards, portfolio reviews, and operational performance tracking
Maintain service standards and operational controls that enable efficient, scalable, high-quality support across regions
Lead and execute improvements across intake, matter management, contract workflows, and knowledge tools
Identify friction points and redesign processes to improve speed, consistency, and client experience
Support adoption of new ways of working across the function
Support the delivery of the Legal Technology and Innovation roadmap
Lead operational readiness, testing, user engagement, and rollout activities
Maintain dashboards, data models, and reporting for workload and service performance
Support administration of the global Legal budget
Assist in managing the global vendor ecosystem
Lead projects and initiatives on behalf of the VP, Legal Operations
Collaborate with senior Legal leaders and enterprise stakeholders to support a modern operating model

Operational experience in Legal, professional services, or a related corporate environment
Demonstrated ability to run structured projects or programmes with multiple stakeholders
Strong analytical skills and experience generating insights from reporting, data, and metrics
Understanding of legal operations, digital tools, workflow optimisation, and service delivery models
Excellent communication skills and ability to work with senior leaders globally
Practical, execution-driven, and capable of balancing detail with broader strategic context
Experience with legal technology (CLM, matter management, AI tools, knowledge platforms)
Exposure to vendor management or managed services/offshoring
Certifications in project management, business analysis, or operational disciplines
Degree in Law, Operations, Business, Technology, or a related field
Postgraduate qualifications or professional certifications are beneficial.

Manager, Legal Operations

Key skills