Manager, Learning Operations – Commercial L&D

Role Overview

• Own the operational execution of Commercial onboarding programs, ensuring a seamless and consistent experience for new hires.
• Manage onboarding timelines, milestones, and dependencies from pre‑hire planning through training completion.
• Oversee learner roster management, including tracking new hire start dates, vacancies, training assignments, and key touchpoints.
• Partner with training leaders and regional stakeholders to ensure readiness for onboarding and training delivery.
• Ensure accurate tracking of learner progress, completion, and compliance within the Learning Management System (LMS).
• Oversee completion documentation, reporting, and certifications to ensure data integrity and audit readiness.
• Support logistics for in‑person and virtual training programs, including schedules, materials, technology, and session coordination.
• Lead planning and execution for multiple onboarding and training initiatives simultaneously, applying structured project management practices.
• Develop and maintain program plans, project timelines, risk logs, and status reporting.
• Proactively identify risks, resource constraints, and scheduling conflicts; drive mitigation strategies and solutions.
• Coordinate cross‑functional workstreams to ensure alignment, accountability, and timely delivery.
• Provide clear, regular updates to CL+D leadership and stakeholders on program status, risks, and outcomes.
• Support prioritization and capacity planning across learning initiatives.
• Serve as a primary point of contact for onboarding and learning operations stakeholders across CL+D and Commercial teams.
• Build strong partnerships with trainers, onboarding leads, and business leaders to ensure alignment and engagement.
• Manage relationships with external vendors and agency partners to ensure deliverables meet quality, timeline, and program expectations.
• Communicate effectively across multiple levels of the organization to drive clarity and decision‑making.
• Identify and lead opportunities to streamline onboarding and learning operations processes.
• Drive standardization, documentation, and best practices across onboarding and training programs.
• Support implementation and adoption of new systems, tools, and workflows related to learning operations.
• Leverage data, feedback, and lessons learned to improve program effectiveness and learner experience.
• Contribute to a culture of continuous improvement within CL+D.
• This role may require limited travel (up to approximately 20%) to Foster City, CA or other locations in support of onboarding and training programs.

Requirements

• Bachelor's Degree and Six Years' Experience OR Masters' Degree and Four Years' Experience
• 5+ years of experience in Learning + Development, Learning Operations, Project Management, or a related function.
• Demonstrated experience in learning operations, onboarding, program management, or project management.
• Strong project management skills with the ability to manage complex, multi‑workstream initiatives.
• Proven ability to operate independently while influencing across teams and stakeholders.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, prioritization, and problem‑solving capabilities.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook), collaboration tools (Teams, Zoom), and project management tools such as Smartsheet.
• Experience working in fast‑paced, matrixed environments.
• Experience leading onboarding programs for Commercial or field‑based teams.
• Familiarity with Learning Management Systems (LMS) and learning analytics/reporting.
• Project management certification (PMP, Agile, or similar) a plus.
• Ability to support programs across multiple time zones.

Tech Stack

• PMP

Benefits

• Discretionary annual bonus
• Discretionary stock-based long-term incentives (eligibility may vary based on role)
• Paid time off
• Company-sponsored medical, dental, vision, and life insurance plans