Responsible for assessing, cultivating, and managing customer relationships across a broad set of stakeholders within assigned accounts.
Responsible for the development of a customized site-specific account plan coordinating the deployment of resources to meet customer needs and ensure a seamless and differentiated customer experience.
Serve as the main point of contact for designated accounts and collaborate with cross-functional partners to create a streamlined, organized interface between account stakeholders and all field-facing colleagues.
Navigate complex account environments and understand the needs/issues of account stakeholders at all levels and drive to solutions that address the needs.
Collaborate and communicate regularly with cross-functional partners to support the referral of appropriate patients to the treatment centers.
Maintain and continuously develop both disease and product-specific knowledge.
Actively gains customer insights and provides timely feedback to cross-functional partners and Area Business Manager regarding account business trends, changes in the therapeutic landscape, performance, industry issues and business opportunities and risks.
Ensure compliance with all laws, regulations and policies that govern the conduct of cell therapy activities.

7+ years of sales experience, marketing, and/or commercial experience required with 5+ years in Hematology/Oncology
Key account management strategy – experience working in large, complex accounts, identifying influential stakeholders, and working with them to better serve patients
Customer service oriented – quick responses, highly reliable, excellent follow up
Demonstrated ability to effectively partner with leadership and key cross-functional partners across the internal organization in order to implement key account strategies
High degree of technical expertise and business acumen
Strong analytical, consulting, and business planning skills necessary to execute on key strategic imperatives
Excellent written and verbal communication skills including an effective presentation style to connect with diverse groups of customers
Thorough understanding of U.S. compliance guidelines
Ability to work independently and travel as needed (up to 50%)
Valid driver's license
Bachelor’s Degree or equivalent

Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short
and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays).
Additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

Account Manager, Cell Therapy

Key skills