Own and manage a portfolio of high-value B2B clients
Serve as the strategic relationship owner for Tier 1 and Tier 2 B2B clients
Conduct business reviews, performance assessments, and long-range planning meetings
Drive continuous improvement of client records and operational workstreams within Salesforce CRM
Collaborate closely with Business Development on renewals and upsell opportunities
Represent WES externally at conferences, webinars, and industry roundtables

Bachelor's degree in business, public administration, education (or related)
Minimum 8 years of progressive experience in client success, account management, or stakeholder engagement
Expertise in Salesforce CRM and AI-powered automation tools for client management
Proven experience with executive-level business reviews and complex issue resolution
High emotional intelligence and active listening skills
Ability to travel up to 50%

Senior Client Success Manager

Key skills