Strategic account and business management responsibility for a portfolio of enterprise and mid-market existing customers.
Development and implementation of tailored account strategies to increase revenue, adoption, and customer satisfaction.
Planning, coordination and ownership of upselling and cross-selling initiatives.
Building and maintaining strong relationships with decision-makers (e.g., CIOs, IT heads, Service Owners).
Conducting regular business reviews and value discussions.
Analyzing business processes and technical requirements and deriving appropriate solution scenarios.
Managing complex proposal and contract negotiations.
Reliable forecasting, pipeline management and risk analysis.
Close collaboration with Pre-Sales, Customer Success, Marketing and Product Management.
Monitoring current trends in the ITSM and enterprise SaaS environment.
Actively contributing customer feedback to the ongoing development of our solutions.

Degree in Business, Computer Science, Business Informatics or comparable qualification.
Several years of experience in account management for complex software solutions, ideally in the ITSM, workflow or SaaS space.
Proven success in expanding existing accounts and developing strategic customer relationships.
Strong understanding of IT processes, digital business models and technical interdependencies.
Confident presence at C-level and the ability to clearly translate complex topics into business value.
Experience with modern CRM systems (e.g., Salesforce, HubSpot).
Excellent German and English skills, both written and spoken.

Senior Account Manager

Key skills