Lead onboarding and solution architecture
End-to-end project management: full oversight of the build phase (platform and data connectors) and client onboarding
Configuration consulting: configure the platform according to the client's specific processes
Sustainability expertise: reconcile financial objectives with the sustainability requirements of buildings
Engage and influence senior stakeholders during Platform Reviews and Business Reviews
Advise on the evolution of internal processes to ensure insights translate into concrete actions
Responsible for the health of your account portfolio
Drive retention and proactively identify growth levers
Mentor junior CSMs and take ownership of internal workstreams

Minimum 3 years' experience as a CSM in a B2B SaaS environment
Experience managing High-Touch accounts
Rigorous tracking of deployment milestones for multiple clients in parallel
Strong ability to propose improvements to our internal processes
Ability to navigate complex organizations and drive a long-term strategic vision
Proficiency with CRM tools
Interest in AI initiatives
Comfortable working with large datasets
Fluent in French and English (written and spoken)

Senior Customer Success Manager

Key skills