Lead strategic client development for priority municipal clients in the West region
Build and maintain executive-level relationships with municipal leaders
Lead a Client Service Team to drive multi-level engagement across our organization and the client’s
Maintain a deep understanding of client priorities, pressure points, and long-term plans
Translate client insights into actionable strategies that position our firm to win work and expand partnerships
Align client challenges with our full suite of services and differentiators
Own growth outcomes for assigned clients, including sales, revenue stability, and profitability
Drive winning work by leading opportunity development—guiding capture planning, positioning, and proposal development strategies to secure new projects and programs
Collaborate with Project Directors and delivery teams to confirm client satisfaction across active projects
Identify and address performance risks early, safeguarding consistent delivery of high-quality work
Track relationship health, opportunity pipeline, and competitive insights

15+ years of experience in the A/E/C industry supporting public water, wastewater, or municipal infrastructure clients
Experience in a Client Service Manager, Account Manager, Pursuit Lead, Project Director, or similar relationship-focused role
Demonstrated success in cultivating and expanding long-term client partnerships and achieving growth objectives
Proven ability to win highly competitive projects through disciplined capture planning and positioning
Understanding capital planning, funding mechanisms, regulatory drivers, and utility operations
Experience collaborating with technical delivery teams, pursuit teams, and executive leadership
Proven ability to recruit, develop, and mentor high-performing teams, fostering a culture of collaboration and growth
Effective communication and facilitation skills with the ability to influence without formal authority
Knowledge of large-scale CIP programs, alternative delivery models, and advisory/strategic services
Working knowledge of engineering scopes, project schedules, and project delivery risks

Senior Client Service Manager

Key skills