Foster relationships across all levels providing comprehensive reports and insights with data-informed action plans
Proactively monitor account health, anticipate and monitor risks, and coordinate mitigations across departments
Partner with Strategic Accounts Directors & Solutions Engineers to discover, qualify, and scope opportunities
Respond to RFPs/RFIs/RFQs with accurate reusable content
Own customer onboarding & internal alignment
Track delivery performance on portfolio accounts
Assess existing services provided and promote value of our extended service offerings
Lead incident/post-incident reviews for established accounts and drive continuous improvement

5+ years of experience in a customer-facing role
Excellent written and verbal communication skills
Ability to translate technical details into business outcomes
Proficiency with CRM/CPQ tools
Experience with stakeholder management
Background in mission critical environments and/or data center operations (preferred)
Experience creating RFP/RFI/RFQ responses and building reusable proposal content (preferred)
Familiarity with Salesforce/Revenue Cloud (or similar CPQ) (preferred)
Bachelor’s degree in business or technology related fields (preferred)

8 company-paid holidays
2 floating holidays
PTO
Comprehensive Benefits Package: Including Medical, Dental, and Vision
Employee Assistance Program
Employer-supported 401(K) with immediate 100% vesting and a 3% employer match
Wellness Support: Access to HSA, mental health resources, and gym discounts
Discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection

Service Delivery Manager

Key skills