Manager, Clinical Services

Role Overview

• The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys
• Upskilling clinic teams via targeted coaching on clinical competencies
• Providing expert oversight for clinical outcomes by addressing performance outliers
• Conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.
• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards
• Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns
• Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching
• Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles
• Perform other duties as assigned.

Requirements

• Strong clinical background and leadership experience is highly preferred
• Education to commensurate with RN license
• Minimum 2 years Nephrology experience preferred
• Experience leading clinical function or managing nurses
• Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
• Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
• Bachelor’s degree in associated field
• Experience in CQI methodology and techniques
• Basic understanding of state and federal regulations and requirements
• Current license as RN/RD/SW
• Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
• Preferred: Current CPR certification, CNN or CSN, Bonet Certification within 2 years of employment

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.