Account Manager

Role Overview

• Maintain and grow a portfolio of medium-sized and large C&I customer accounts.
• Build strong relationships within the Eastern Washington and Western Idaho business community.
• Act as the local, on-site representative for the program and CLEAResult, meeting directly with businesses, plant managers, and facility teams.
• Encourage customer participation and help overcome enrollment barriers.
• Develop and deliver proposals tailored to customer needs and load-reduction opportunities.
• Serve as a trusted advisor and primary point of contact for customer questions, concerns, and event participation support.
• Educate customers on how DR events work and help them identify operational strategies (e.g., shifting production to off-peak hours) that reduce grid strain.
• Explain program requirements, incentives, and changes with clarity and professionalism.
• Verify implementation steps and ensure all customer paperwork is accurate and complete.
• Ensure customers understand expectations before, during, and after DR events.
• Troubleshoot technical or programmatic issues; recommend solutions aligned with client and program specifications.
• Work with engineering and program staff to evaluate technical requirements or changes.
• Record and track customer interactions, documentation, and status updates using program-approved systems and processes.
• Support program operations by preparing sales forecasts, tracking participation metrics, and communicating updates to the Program Manager.
• Travel throughout the Eastern Washington and Western Idaho, conducting on-site customer visits, assessments, and in-person engagement activities.

Requirements

• 5–8 years of relevant industry experience (energy programs, DR, utility programs, C&I account management, or technical sales).
• A Bachelor’s degree preferred (relevant certifications may substitute for experience).
• Familiarity with commercial/industrial operations, facilities, or energy use patterns.
• Comfort driving program success in a new or rapidly evolving program environment.
• Enthusiasm for energy efficiency, demand response, and supporting grid resiliency.
• Willingness to travel across a geographically large region.
• A self-starter approach — ideal for individuals who work well independently.

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career