Implementation Specialist, Field Engineer

Role Overview

• Support the pre and post sales process by recommending best practice use of the established Fleet Solutions.
• Technical customer facing expert , able to communicate clearly and easily with both business and technical contacts, ie dashcams and telematics.
• Gather all customer requirements to deliver a thorough and customer focused implementation.
• Develop the Statement of Work based on customer requirements.
• Collaborate with both product and training team to deliver customer requirements and the broader Solera team to deliver new product developments.
• Configure the business configuration on platform based on the customer requirements
• SME in Fleet Solutions, particularly understanding the hardware and installation of products.
• Deliver Customer technical and Engineer PBET Training .
• Provide technical support to internal stakeholders on occasion
• Ability to provide troubleshooting on kit issues, on-site diagnosis, repair and/or replace the necessary equipment to ensure SLA's are met and customer downtime minimised.
• Cross functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations.
• Provide bespoke Installation Guides to our Customers and third party associated installation partners.
• Manage complex pilots and service visits providing on-site support as necessary.
• Collaborate with Implementation Associate to manage contractors to ensure compliance with project specifications and timelines.

Requirements

• University Degree in Business , Engineering or equivalent
• Extensive experience in the automotive industry , with a strong background in bespoke aftermarket installations and complex service visits.
• Technical requirements gathering or business analysis experience, ideally in fleet or automotive markets, able to ‘think out of the box’ to deliver value solutions to customers.
• Commercially aware and able to support sales opportunities to deliver best results with least cost.
• Expertise in diagnosing and resolving vehicle equipment faults , ensuring minimal downtime for clients.
• Full understanding and knowledge of PLG, LGV and HGV, ECU CANBUS, FMS and Multi-Plex vehicle wiring systems.
• Ability to work with and have solid understanding in TFL's DVS and additionally VOSA and MOT regulatory compliance.
• At least 5+ years experience in vehicle telematics , comms and video systems with proven installation experience to recognised industry standards .
• Proven ability to deliver PBET (Performance-Based Equipment Training) to a high standard, enhancing customer and driver knowledge.
• Strong technical acumen and hands-on skills for onsite support and troubleshooting.
• Excellent communication and interpersonal skills for effective customer and driver training sessions.
• Ability to work independently and as part of a team , demonstrating flexibility and adaptability in a dynamic environment.
• Strong interpersonal skills , able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
• Meticulous attention to detail.
• Extensive use of JIRA, Confluence and Office365.
• Experience of technical & hardware implementations/integration project and configuration.
• Experience with Agile Methodologies such as Scrum, but also with more traditional structured approaches such as Waterfall project implementations advantageous.

Benefits

• Flexible work arrangements / hybrid work