Key skills
CommunicationRemote Work
About this role
Role Overview
- Provide exceptional customer service through demonstrating product knowledge
- Effectively communicate with our users across several channels – email, chat, and social media
- Promote Sleeper through your conflict resolution abilities and effective communication skills
- Comfortable questioning conventional wisdom, eager to take initiative, able to identify and develop creative solutions
Requirements
- Competence with Intercom is preferred but not required
- Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users
- Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required
- Sleeper fandom!
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401(k)
- Flexible working hours and remote work options
- Opportunities for career advancement