About this role
Role Overview
- Ensure customers successfully adopt and gain value from the Downstream platform
- Drive onboarding, adoption, and long-term growth
- Partner with AEs and AMs in a pod structure to support activation, engagement, and expansion readiness
- Lead customer onboarding, kickoff calls, and initial platform setup
- Drive adoption, usage, and self-serve behaviors through demos and engagement tracking
- Support customers through their first project/order and onboarding milestones
- Conduct 30/60/90-day check-ins with enterprise accounts and maintain stakeholder relationships
- Gather and communicate customer feedback to product and internal teams
- Support Account Managers with operational tasks and customer requests
Requirements
- Ensure customers successfully adopt and gain value from the Downstream platform
- Partner with AEs and AMs in a pod structure
- Lead customer onboarding, kickoff calls, and initial platform setup
- Drive adoption, usage, and self-serve behaviors through demos and engagement tracking
- Conduct 30/60/90-day check-ins with enterprise accounts
- Gather and communicate customer feedback to product and internal teams
- Support Account Managers with operational tasks and customer requests
Benefits
- Health, dental, and vision insurance
- 401(k)
- Company equity
- Paid time off
- Paid holidays
- Maternity leave
- Bereavement leave
- Floating holidays
- More