Your mission is to ensure that Paradox OS is delivered, communicated, and experienced at a premium level while continuously improving customer satisfaction.
Own end-to-end delivery of all customer-facing assets, including courses, videos, live sessions, events, and community access.
Ensure everything is on time, clear, coherent, and of premium quality.
Own customer-facing communications and the Paradox OS community.
Serve as the final quality gate before any asset reaches users.
Collect and structure user feedback from the community, calls, and surveys, and share insights with Product & Tech, Learning & Content, and Growth teams.
Independently ship improvements such as onboarding flows, communication sequences, FAQs, and help content.
Coordinate editors, tech, and learning teams when needed.

Freedom — autonomy, trust, and the ability to work without micro-management
Ambition — work alongside sharp, demanding colleagues building a premium product
Impact — shape how thousands of users experience personal growth every day
5 paid days per year to contribute to our non-profit, The Paradox Foundation, dedicated to inspiring and empowering teenagers
Company-funded standing desks if you live far from our offices
€350 per year wellness allowance (for gym, dance class, or anything that helps you feel great)
€150 per year for books or education — we’re learner lovers and want to support your growth
Six 1:1 coaching sessions with a Paradox Coach to support you personally and professionally
Annual team-building retreats — company covers your flight to join colleagues for team bonding and strategy sessions

Product Operations Manager – Customer-Facing

Key skills