Own Fleet Downtime End-to-End
Take full ownership of vehicles that are off-road, acting as the final escalation point for complex and high-risk cases.
Manage Complaints & Driver Dissatisfaction
Take ownership of driver complaints and dissatisfaction relating to vehicles off road, ensuring each case is handled in line with internal processes and regulatory requirements.
Build Strong Partner Relationships
Work closely with OEMs and partners to drive progress and deliver strong outcomes for drivers.
Drive Continuous Improvement & Commercial Awareness
Lead initiatives that improve how we manage vehicle downtime, identifying opportunities to enhance processes, reduce delays, and deliver better outcomes for drivers.

At least Five years’ experience within the aftersales sector of the motor industry, ideally within a main dealer or franchise environment.
You are comfortable interpreting technical information from dealerships and OEMs, and able to challenge where diagnoses, timelines, or outcomes do not align with expectations.
You are comfortable taking full ownership of complex cases from escalation through to resolution.
You have experience managing complaints or dissatisfied customers within a structured or regulated environment.
You are highly organised and able to manage multiple complex cases simultaneously while maintaining full visibility and control.
You are confident leading difficult conversations and able to de-escalate challenging situations with professionalism and control.
You are able to build strong, credible relationships with external partners while holding them accountable.
You are able to identify patterns in downtime, repeat repairs, and partner performance, using this insight to contribute to operational improvements.
You are comfortable working in a fast-paced, evolving environment where priorities shift and challenges arise. You remain composed under pressure and focused on delivering results.

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary.
Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker.
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Octopus Employee Benefits
Dog friendly company so you may see our 4 legged friends in the offices
feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies

Vehicle Operations Specialist

About this role