IT Field Service Engineer

Role Overview

• Responsible for supporting Breedon's internal customers across a geographical patch for the various Breedon businesses to maintain the computer systems and networks.
• Installing and configuring computer systems.
• Diagnosing hardware and software faults.
• Solving technical and application problems, either over the phone or in person to ensure users get maximum benefit.
• Pro-actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems delivered.
• Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site/office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment.
• Produce and maintain relevant technical documentation for Services within Workplace Services.
• Proactively monitor systems and networks to identify potential issues.
• Application support and software installation.
• Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Assist fellow engineers with complex tasks such as cabling.
• Replace faulty equipment as required.
• Respond within agreed time limits to call-outs.
• Work continuously on assigned tasks/helpdesk tickets to completion within agreed SLAs.
• Support the roll-out of new applications, sites or decommissioning of sites as applicable.
• Proactively support company compliance to Health and Safety legislation through adherence to company policies, processes and practices.
• Work closely with all members of the BTS team across the group when required.
• Undertake any other activity as reasonably requested by management.

Requirements

• In depth knowledge and experience of Desktops, Laptops.
• Experience of Windows 10 and Windows 11.
• Office365 management and maintenance.
• Application support and software installs.
• Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions.
• Knowledge of tablet/mobile phone support with both IOS and Android software.
• Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops
• Knowledge of firewalls, proxies, and antivirus software.
• Ability to prioritise workload, be flexible in approach to problems and use own initiative to achieve results.
• Excellent communications skills, ability to communicate at all levels with professionalism, confidence, empathy and effectiveness.
• Take ownership and follow the lifecycle of each incident to ensure the correct resolution and monitor the outcome for effectiveness.
• Excellent team player

Desirable

• Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework.
• Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell.
• Knowledge or experience of the Excalibur software program.
• Knowledge of ManageEngine ServiceDesk Plus ticket logging system.

Tech Stack

• Android
• Cloud
• Firewalls
• iOS

Benefits

• Car Allowance
• 25 days holiday plus bank holidays
• Contributory Pension Scheme
• Free on-site Parking
• Holiday Buy Scheme
• Volunteer Scheme
• Share Save Scheme
• Life Assurance
• Enhanced Maternity, Adoption & Paternity Scheme
• Health & Wellbeing Initiatives
• Discount Scheme