Serve as the primary security escalation point for our customers and our 1st-level support team.
Troubleshoot and resolve complex security-related issues, particularly around ML-based security solutions.
Provide solution-oriented support for cloud environments (e.g., Microsoft 365, Google Workspace).
Conduct security audits and compliance checks and guide customers on implementing best practices.
Help improve and automate security and support processes across IT Ops.

Completed IT apprenticeship or equivalent experience as a system administrator — ideally with a focus on IT security.
Hands-on experience with MDM systems (security policies, application control, conditional access).
Strong understanding of securing Windows environments and cloud security (e.g., Conditional Access, DLP, Sentinel, STIGs).
Bonus: exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz.
Customer-focused, patient, and committed to a security-first mindset.
Hands-on, proactive, and solution-driven in daily work.
Fluent in English (C1).

Be part of a small, rapidly growing team in Berlin and Munich with big ambitions, backed by top European VCs such as Atomico and Cherry Ventures.
Become part of the IT revolution and help us build the most compelling IT Management Platform on the market.
Attractive compensation package, including a virtual share package (VSOP).
High responsibility and ownership from day one.
Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.
Well-equipped offices in Munich and Berlin.

IT Support Specialist, 2nd Level – Security

Key skills