Daily management and coordination of shipments.
Collaborate and cooperate with overseas offices/agents to organize air and ocean shipments.
Establish and coordinate schedules with carriers and tender/dispatch shipments.
Create/prepare shipping documents as required.
Work with customs brokers and customs agencies to arrange customs clearance/release for import shipments.
Adhere to all domestic and international shipping regulations, as well as DSV Pharma QMS Policy.
Track and trace all shipments.
Prepare and publish reports, as required.
Proactively identify problems and swiftly implement the appropriate solutions.
Regular communication with customers on shipment updates, issues and resolution.
Confirm rates and service levels with carriers.
Responsible for reconciling payables and vendor invoice approvals.
Prepare quotes for clients and other network offices/agents.
Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery.
Perform lane analysis to determine most appropriate mode of transport within customer requirements.
Investigating non-conformities and working with Quality teams to develop corrective actions.
Ensure all DSV KPIs met throughout the movement of the shipment.
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.

A minimum of three years international transportation industry experience or, Education in supply chain logistics, international transportation, or a related field of study.
CIFFA certificate, an asset
Pharmaceutical certification (GDP/GMP), DSV Pharma QMS, etc. an asset
Authorized Cargo Representative (ACR) designated status, an asset
Good command, both verbal and written, English skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills.

Operations, Pharma Specialist

Key skills