Act as first‑line IT support for internal users, including:
Laptop and device setup for new starters
Printer, Wi‑Fi, VPN, and connectivity issues
Software installation and troubleshooting
Manage and maintain IT assets and user hardware.
Take ownership of internal IT tickets previously handled by external support providers.
Work closely with internal stakeholders to ensure smooth day‑to‑day IT operations.
Administer Microsoft 365, Azure AD / Entra ID, and user directories.
Manage single sign‑on (SSO), user access, and identity policies.
Support basic Azure resource administration and monitoring.
Assist with Azure Functions and related cloud services where required.
Support on‑premise servers and participate in server and cloud migration projects.
Assist with transitions from on‑prem environments to cloud platforms.
Contribute to system improvements, optimisations, and cost‑saving initiatives.
Work closely with senior IT leadership on infrastructure planning and execution.
Support testing activities during busy periods, particularly for Dynamics‑related work.
Collaborate closely with colleagues handling Dynamics support and internal testing.
Be flexible in assisting with tasks outside core IT administration when required.

Working Arrangements

IT Administrator

Key skills