Monitor and manage internal systems and hardware at customer sites.
Be part of the European IT support team.
Serve as the technical point of contact for the Client Services team on ticketing equipment.
Manage the central device and MDM (Mobile Device Management) system.
Create and maintain accurate asset inventories.
Ensure IT system security according to AXS standards.
Handle service desk tickets promptly and professionally.
Install, maintain, and repair equipment at various event venues.

Experience in 2nd-level support.
Strong knowledge of Windows client systems.
Ideally, some exposure to macOS.
Knowledge of Windows Server, Active Directory, Group Policy, and virtualization (e.g., Hyper-V).
Familiarity with networking topics such as IPv4/IPv6, VLANs, and Wi‑Fi.
Experience with MikroTik, Ubiquiti, or Cisco Meraki is a plus.
Ability to manage iOS and Android devices via MDM.
Structured, solution-oriented work approach.
Ability to explain technical topics in clear, understandable terms.

Flexible working location and hours: including remote work, workations, and part-time arrangements.
Room for creativity and your own ideas.
A dynamic environment that encourages new technologies and innovative solutions.
Short decision-making processes and open, respectful communication.
A unique team: strong camaraderie, helpfulness, and an open “come-as-you-are” culture.
We value diversity of all kinds as part of our everyday culture.
Team events are as standard as regular feedback.
Sustainable benefits such as bike leasing and a subsidy for the Deutschlandticket (regional public transport pass) to help reduce your ecological footprint.

IT Systems Administrator

Key skills