Key skills
SalesforceCustomer SuccessAccount Management
About this role
Role Overview
- Consistently prospect your book to find opportunities to upsell and upgrade.
- Develop a deep understanding of your customer pool.
- Deeply understand and communicate product features, product positioning and the value proposition for customers
- Perform live demos of new features and create sharable recordings
- Communicate product updates, enhancements, and industry insights to clients
- Provide customer support where needed to overcome objections for renewals and upgrades
- Introduce customers to the referral program and build customer advocates.
- Assist with inbound support channels
Requirements
- 4+ years of renewal experience with a track record of 100% or higher net retention
- Experience working to target in an account management or customer success role
- Experience with nurturing a pipeline of upgrades with current clients without sacrificing relationships
- Salesforce experience
Benefits
- Aetna medical, dental, and vision coverage
- Flexible Spending Accounts (FSA)
- Teladoc virtual care
- One Medical membership
- Kindbody family-building support
- Employee Assistance Program
- 401(k) retirement plan through Empower
- Pre-tax commuter benefits