Control Center is a first line support function, with continuous monitoring and operation services 24 hours per day, 7 days of the week and 365 days per year.
Accountable for the team’s performance, delivery, and KPIs.
Remove impediments and provide guidance while empowering teams to make their own decisions.
Accountable for daily operations for the team.
Shift planning, performance management, and competence development.
Be part of the development of proactive monitoring to identify issues before they affect customers.
Continuous development and change ensuring relevance to business and IT needs.
Ensure that Control Center services and processes always have efficient supporting tools (e.g., dashboards, observability tools, knowledge management).
Follow up on statistics, define and monitor SLOs and KPIs. Identify improvement opportunities.
Provide leadership during and after major incidents, escalations, and follow up.
Present operational status, risks, trends and recommendations to other stakeholders within the bank.
Be an active part of the management team for the department.

Proficiency in the Technology domain is required
Proven strong leadership experience as a manager, beneficial if in IT operations or similar
Excellent analytical, communication, and decision-making skills
Agile leadership skills
Strong understanding of large and complex IT environments with applications and technical platforms
Experience/knowledge of 24/7 operations and time critical environments
Experience in driving changes: Modernize tooling and way of working
Experience in risk management and compliance
Knowledge of ITIL processes (e.g. incident and event management)
Strong interest in monitoring and observability platforms, automation tools and AI technologies
Fluent in both Swedish and English, spoken and written.

A key role where you help shape the future of our Control Center while implementing a modern, AI enabled operational environment.
A collaborative culture that values innovation, accountability, and continuous improvement
Opportunity for career growth in leadership, automation, and “NextGen” operations

Control Center Team Manager

Key skills