About this role

Monitor and manage shared inboxes, ensuring timely responses to client enquiries.
Prepare and issue client quotes accurately and efficiently.
Enter and manage event orders within Ivy software, ensuring data accuracy.
Maintain accurate records of client communications and event details.
Support mass email campaigns, including list preparation, scheduling, and reporting.
Conduct client and prospect research to support business development initiatives.
Assist in pipeline tracking and updating CRM systems as required.
Support follow-ups with prospective and existing clients.
Prepare reports on enquiry volume, quotes issued, and conversion metrics.
Reservation support utilising SevenRooms where applicable.
Provide general sales administration support to the Events and Business Development team.

2+ years’ experience in Sales Administration, Events Administration, or Business Development Support
Intermediate experience in sales admin environments
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience using Ivy software (highly regarded)
Strong written communication skills
Experience with SevenRooms reservation platform and related hospitality software systems.

Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.

Sales and Events Coordinator – Hospitality

Key skills