Sales Operations Specialist

Role Overview

• Serve as a frontline resource for the sales organization, primarily the Channel Team addressing questions, resolving issues, and helping unblock challenges
• Support SDRs, AEs, CAMs, and SEs in achieving goals through operational guidance and cross-functional collaboration
• Own reseller/VAR account setup and maintenance in Salesforce (create VAR accounts, map reseller sub-accounts, validate data).
• Review and approve reseller quotes against Purchase Orders and ensure account/quote dates and billing entities are correct before pushing to billing systems.
• Partner with RevOps leadership to identify operational bottlenecks and implement solutions
• Serve as the day-to-day operational contact for SalesOps requests (e.g., create VAR accounts on request channels) and respond to requests and ticketed issues in a timely manner.
• Document, maintain, and optimize sales operations workflows to ensure clarity, efficiency, and consistency
• Track and report partner transaction metrics, SLA adherence, and process exceptions; propose and implement process improvements.
• Identify opportunities for process improvements to help the sales team operate more effectively
• Assist with the implementation of tools and automation to streamline workflows and reduce manual effort
• Act as a liaison between Sales, Finance, Legal, GTM Systems, and Engineering to resolve issues and maintain smooth operations
• Support training initiatives for the sales organization on tools, processes, and best practices
• Ensure accurate data and operational processes are maintained across the sales organization
• Assist with sales technology implementations and enhancements

Requirements

• 2+ years in Sales Operations, RevOps, or a related commercial operations role supporting partner/reseller channels.
• Strong written and verbal communicator; comfortable partnering across Sales, Finance, and Engineering.
• Experience with Salesforce

Benefits

• 100% remote work environment
• since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth