Manager, Technology Portfolio and Operations

Role Overview

• Maintain a single, accurate SaaS inventory and Service CMDB with clear ownership, tier, purpose and lifecycle for each service.
• Run the renewals calendar and sourcing pipeline, ensuring upcoming expirations are visible with the right lead times by vendor tier.
• Keep stakeholders aligned on what's coming up, where they have risk, and where we have savings opportunities.
• Analyze SaaS/third-party spend and utilization to uncover duplication, under-utilization, and consolidation opportunities.
• Drive annual SaaS budget planning, justification, and forecasting across Tech Services, partnering with Finance and business owners.
• Provide clear recommendations that balance cost, risk, and user experience.
• Operate a single intake for new SaaS and renewals, triaging which efforts need full strategic sourcing vs express lane treatment.
• Lead renewal business cases and recommendations using utilization, performance, and commercial data.
• Coordinate with platform owners and business stakeholders to ensure decisions are well-informed and documented.
• Partner with Procurement on RFx events: requirements, evaluation criteria, scoring, and award recommendations.
• Provide requirements and feedback into the procurement tooling stack to support tiering, routing and renewal workflows.
• Help ensure our processes support both a fast 'express lane' and rigorous strategic lane where it matters most.
• Monitor licenses and utilization to surface ghost seats, overlapping tools, and under-used capabilities
• Turn insights into concrete savings plans, including right-sizing, app rationalization waves, and platform consolidation where appropriate.
• Partner with Digital Workplace and other platform teams to ensure license changes, deprovisioning and vendor exits are executed safely and completely.
• Build, coach, and lead a small Vendor & SaaS Ops team focused on outcomes such as savings realized, cycle time, and portfolio health.
• Drive cross-functional collaboration with Procurement, Finance, Security, Legal, Business Operations and Tech Services pillars.
• Set clear goals, track progress, and communicate impact to senior leadership.

Requirements

• 5+ years in SaaS operations, technology portfolio management, vendor management, or IT/Procurement roles.
• Strong skills in spend and utilization analysis, with a track record of turning data into business cases and savings.
• Experience partnering with Procurement, Legal, and Cybersecurity on RFx, evaluations, and commercial negotiations.
• Familiarly with CMDB concepts and maintaining accurate service/vendor records. Exposure to ERP/P2P, CLM or strategic sourcing tools is a plus.
• Proven stakeholder management and communication skills, comfortable leading cross-functional discussions and influencing without direct authority.
• Experience building or leading a small team and setting clear, outcome-oriented goals.
• Prior experience working in high-growth, pre-IPO companies and/or industry experience in Technology or Healthcare preferred
• ITIL, COBIT, PMP or other relevant certifications preferred

Tech Stack

• Cyber Security
• ERP
• PMP

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
• Work-From-Home reimbursement to support team collaboration home office work