Key skills
JavaScriptLinuxPostgresReactSQLSvelteUnixVue.jsVuePostgreSQLGitHubCommunication
About this role
Role Overview
- Provide initial and timely responses to all support cases for a variety of topics
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
- Monitor multiple feedback channels, e.g. Github Issues & Discussions
- Identify where internal tooling might be developed or obtained to improve support efficiency
- Reproduce issues, create test cases and improve test coverage if you have experience with testing
Requirements
- 3+ years of experience providing developer support to technical customers
- Proficient in SQL (ideally PostgreSQL)
- Excellent communication skills and fluency in English
- Skilled in using Linux/Unix operating systems and the command line
- Experienced working with GitHub Issues and Discussions
- Familiar with popular JavaScript frameworks like React, Vue, and Svelte is a plus
- Degree in Computer Science is a plus
Tech Stack
- JavaScript
- Linux
- Postgres
- React
- SQL
- Svelte
- Unix
- Vue.js
Benefits
- Fully Remote
- ESOP
- Tech Allowance
- Health Benefits
- Annual Off-Sites
- Flexible Work
- Professional Development