Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production
Develop, manage, and implement a strategy for efficient workload consumption
Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution
Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise
Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships

B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
Hands-on experience with Python, SQL, or Scala
Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising
Hands-on experience in database management, data engineering, and data science
Skilled in resolving complex escalations with senior customer executives
Excellent verbal, written, communication, and receptive listening skills

Senior Technical Account Manager

Key skills