Account Analyst, Mid-level

Role Overview

• Plan and oversee strategic e‑commerce projects in a VTEX environment.
• Lead implementation, migration, replatforming, and continuous improvement projects.
• Define and evolve PMO governance for e‑commerce projects.
• Serve as a VTEX reference, supporting technical and strategic decisions.
• Lead scope, schedule, budget planning, and risk management.
• Facilitate alignment between technology, business, and VTEX partners.
• Lead agile ceremonies and ensure the quality of deliverables.
• Create and track project KPIs and metrics.
• Drive continuous improvement and the evolution of agile maturity.

Requirements

• Experience managing digital and e‑commerce projects.
• Experience working on VTEX Enterprise projects.
• Knowledge of VTEX IO / Store Framework and e‑commerce integrations.
• Experience with agile methodologies and hybrid delivery models.
• Experience with portfolio management and roadmapping.
• Ability to read technical documentation and make informed decisions.
• Familiarity with management tools (Jira, Confluence, or similar).
• Strong communication and organizational skills, with a consultative approach.

Benefits

• Meal allowance and/or food voucher on a Ticket Flex card (no payroll deduction);
• Transportation voucher or mobility allowance (no payroll deduction);
• Wellhub for physical and mental health and wellbeing support;
• Life insurance (MetLife);
• Creditas benefits (salary advance, special terms for loans and purchases on Creditas Store without affecting your credit card limit);
• Bracov pharmacy partnership, valid at major chains across Brazil;
• Access to SESC, with benefits in education, wellness, tourism, culture, and more.
• Health and dental plan options to meet different needs:
• SulAmérica
• Health and Dental (national, monthly payroll deduction, no co‑pay);
• Paraná Clínicas
• Health (regional, monthly payroll deduction, no co‑pay);
• Dental Uni
• Dental (national, monthly payroll deduction, no co‑pay);
• Inclusive and extended parental leave – 6 months for mothers and 20 days for fathers, including adoptive parents, trans women, trans men, and same‑sex couples;
• Pet leave – a day off when adopting a pet to enjoy your new companion;
• Pilot Hunter – our referral program that rewards you when your recommendation is hired.
• Hybrid model for employees in Curitiba and São Paulo: in-office 3x per week;
• Birthday day off – one day off during your birthday month to use as you wish;
• Anniversary day off – one day off to celebrate your work anniversary as you prefer;
• Reset day – flexibility to use banked hours in a planned manner;
• Flexible work hours – ability to start between 8:00 and 10:00 and finish between 17:00 and 19:00, depending on team dynamics, client demands, and leadership alignment;
• Work‑from‑anywhere weeks – ability to work from anywhere in the world for up to 4 non‑consecutive weeks per year, subject to seniority.