Develop and execute comprehensive multi-year account strategies aligned with corporate priorities
Own and evolve account plans for top current and future high-value customers
Drive revenue growth, retention, satisfaction, and expansion within assigned accounts
Identify, shape, and close new opportunities within existing accounts
Proactively develop entry strategies for prospective key customers within the territory
Build and maintain executive-level relationships, including scientific C-level stakeholders
Lead Joint Steering Committees and Quarterly Joint Business Reviews
Define operational success metrics per account and track value realization
Manage renewal and expansion motions based on performance and strategic alignment
Shape pipeline opportunities within accounts including upsell, cross-sell, new site, and therapeutic area expansion
Conduct whitespace analysis and semiannual account tiering reviews
Balance growth ambition with delivery feasibility and margin discipline
Lead matrix coordination across R&D, Operations, Legal, Finance, and other enabling functions from opportunity through delivery
Ensure seamless execution and high customer satisfaction
Monitor performance against plans and drive corrective actions where required

Medical or scientific background preferred; alternatively, business background with significant CRO, CDMO, or biopharma experience
Several years of relevant industry experience
Extensive experience managing large strategic accounts at executive level
Proven track record in enterprise-level key account management and new customer development
Demonstrated experience in complex, multi-stakeholder deal orchestration
Strong expertise in drug discovery and pre-clinical development
Deep understanding of precision medicine platforms and competitive market dynamics
Ability to design and execute long-term account strategies aligned with corporate objectives
Strong commercial acumen and negotiation capability
Ability to balance growth, operational feasibility, and margin discipline
Experience leading through influence in a matrix environment
Portfolio mindset across multi-year account development
Focus on durable, predictable, and strategically aligned partnerships.

SVP, Key Account Management

Key skills