Senior Consumer Loan Operations Representative

Role Overview

• Create and review consumer loan closing packages to ensure compliance with regulatory and bank lending policy.
• Responsible to handle all simple and complex aspects of home equity or consumer loan transactions including but not limited to escrow disbursements, annual escrow analysis, flood tracking, file maintenance, satisfactions, and subordination requests.
• Reviews various scheduled reports, as assigned, for exceptions, errors, auditing, and to perform maintenance transactions.
• Meet quality and productivity standards and perform in a fast-paced loan production environment.
• Accountable for responding to verbal and written inquiries from internal and external clients in accordance with department procedures.
• Make decisions independently.
• Serves in a back-up role when the Consumer Loan Operations management team is not available for escalated problem situations.
• Act as subject matter expert and team resource on consumer loan processing as well as home equity and consumer loan servicing functions.
• Assist with training new hires and the team on processes and procedures within the department.
• Contribute to identifying process improvements and efficiencies within the team.
• Resolves problems while interacting with both internal and external clients, including escalated customer situations.
• Ability to take on and manage additional projects outside of the regular team tasks.
• Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.

Requirements

• High School/equivalent
• Three years banking operations experience required with customer service experience preferred
• Strong communication (written and verbal), interpersonal and customer-service skills
• Demonstrate excellent problem resolution skills
• Ability to work accurately, both independently and as part of a team, with interruptions to meet deadlines
• Perform system testing and complete test cases in the loan origination and core platforms
• An associate or bachelor’s degree preferred
• Ability to coordinate multiple tasks simultaneously
• Bank operations platform experience preferred

Benefits

• various bonuses (including, for example, annual or long-term incentives)
• medical, dental, and vision insurance
• health savings account
• flexible spending account
• 401k
• pension
• life and accidental death and dismemberment insurance
• disability insurance
• supplemental protection insurance
• 20 days of Paid Time Off each year
• Sick and Safe Time
• 10 paid company holidays
• Volunteer Time Off
• paid parental leave
• EAP
• well-being benefits and other employee benefits.