Create and review consumer loan closing packages to ensure compliance with regulatory and bank lending policy.
Responsible to handle all simple and complex aspects of home equity or consumer loan transactions including but not limited to escrow disbursements, annual escrow analysis, flood tracking, file maintenance, satisfactions, and subordination requests.
Reviews various scheduled reports, as assigned, for exceptions, errors, auditing, and to perform maintenance transactions.
Meet quality and productivity standards and perform in a fast-paced loan production environment.
Accountable for responding to verbal and written inquiries from internal and external clients in accordance with department procedures.
Make decisions independently.
Serves in a back-up role when the Consumer Loan Operations management team is not available for escalated problem situations.
Act as subject matter expert and team resource on consumer loan processing as well as home equity and consumer loan servicing functions.
Assist with training new hires and the team on processes and procedures within the department.
Contribute to identifying process improvements and efficiencies within the team.
Resolves problems while interacting with both internal and external clients, including escalated customer situations.
Ability to take on and manage additional projects outside of the regular team tasks.
Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.
Requirements
High School/equivalent
Three years banking operations experience required with customer service experience preferred
Strong communication (written and verbal), interpersonal and customer-service skills
Demonstrate excellent problem resolution skills
Ability to work accurately, both independently and as part of a team, with interruptions to meet deadlines
Perform system testing and complete test cases in the loan origination and core platforms
An associate or bachelor’s degree preferred
Ability to coordinate multiple tasks simultaneously
Bank operations platform experience preferred
Benefits
various bonuses (including, for example, annual or long-term incentives)
medical, dental, and vision insurance
health savings account
flexible spending account
401k
pension
life and accidental death and dismemberment insurance