Build and maintain a rolling 12–18‑month parts demand forecast for generator platforms, engines, switchgear components, and consumables (filters, belts, coolant, batteries)
Set and maintain min/max and safety stock parameters by site, with differentiation for data center SLAs and critical spares
Manage order promising (ATP/CTP), backorder recovery, and expedite workflows to protect uptime for Tier‑1 customers
Execute inventory health routines: excess/obsolete (E&O) reviews, dead stock liquidation, and shelf‑life control
Lead cycle counts and annual physical inventory; reconcile variances with Finance
Coordinate with OEMs and tier‑2 suppliers on lead times, MOQs, last‑time‑buy decisions, and engineering changes (ECOs) affecting parts supersessions
Drive cost reduction and availability improvements through vendor performance scorecards and corrective action plans
Serve as primary parts operations liaison to independent dealer channels: onboarding, training on parts portals, pricing, order procedures, and RMA processes
Establish dealer SLAs (response time, fill rate, RMA turnaround) and monitor compliance
Own price lists, discount structures, and dealer programs; execute periodic margin reviews and competitive benchmarking
Partner with Product Management on service kits (PM kits, overhaul kits), NPI service readiness, and supersession strategies
Resolve escalations on urgent data center outages, critical spares, and warranty parts adjudication