Manager, Parts – Data Centers

Role Overview

• Build and maintain a rolling 12–18‑month parts demand forecast for generator platforms, engines, switchgear components, and consumables (filters, belts, coolant, batteries)
• Set and maintain min/max and safety stock parameters by site, with differentiation for data center SLAs and critical spares
• Manage order promising (ATP/CTP), backorder recovery, and expedite workflows to protect uptime for Tier‑1 customers
• Execute inventory health routines: excess/obsolete (E&O) reviews, dead stock liquidation, and shelf‑life control
• Lead cycle counts and annual physical inventory; reconcile variances with Finance
• Coordinate with OEMs and tier‑2 suppliers on lead times, MOQs, last‑time‑buy decisions, and engineering changes (ECOs) affecting parts supersessions
• Drive cost reduction and availability improvements through vendor performance scorecards and corrective action plans
• Serve as primary parts operations liaison to independent dealer channels: onboarding, training on parts portals, pricing, order procedures, and RMA processes
• Establish dealer SLAs (response time, fill rate, RMA turnaround) and monitor compliance
• Own price lists, discount structures, and dealer programs; execute periodic margin reviews and competitive benchmarking
• Partner with Product Management on service kits (PM kits, overhaul kits), NPI service readiness, and supersession strategies
• Resolve escalations on urgent data center outages, critical spares, and warranty parts adjudication
• Provide technical cross‑reference guidance; ensure documentation accuracy (BOMs, drawings, compatibility notes)
• Administer parts master data (attributes, UoM, lead time, harmonized codes) and ensure ERP/MRP integrity
• Monitor KPIs and run weekly tiered reviews; drive root‑cause analysis and Kaizen projects
• Champion digital parts portal enhancements and EDI/API integrations with dealers
• Ensure compliance with trade controls (ITAR/EAR, export classifications), hazmat shipping rules, and battery/coolant handling
• Enforce workplace safety protocols in warehouses.

Requirements

• Bachelor’s Degree or equivalent experience
• 5 years of parts experience
• 3 years of leadership experience
• Bachelor’s degree in Supply Chain, Operations, Engineering, or Business; APICS/ASCM (CPIM/CSCP) a plus
• Lean/Six Sigma certification or demonstrated CI project leadership
• Experience launching digital parts portals or dealer EDI integrations
• Warranty and core management exposure
• Experience supporting mission‑critical customers (e.g., data center, healthcare, utilities, or oil & gas)
• Prior responsibility for dealer/distributor channels or multi‑site parts networks
• Proficiency with ERP/MRP (e.g., SAP, Oracle, Infor, Microsoft Dynamics), demand planning, and pricing tools
• Strong data skills: Excel/Sheets (pivot tables, lookups), and familiarity with BI (Power BI/Tableau)
• Knowledge of generator sets, diesel/natural gas engines, switchgear, and related electrical/mechanical components
• Working knowledge of trade compliance and hazmat shipping.

Tech Stack

• ERP
• Oracle
• Tableau

Benefits

• Competitive salary
• Flexible working hours
• Professional development opportunities
• Health insurance
• Paid time off