Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs.
Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure.
Conduct platform health checks: Perform on-demand audits to assess the performance and resilience of platforms and recommend improvements.
Ensure technical documentation of the architecture: Write and update architecture-related documentation, ensuring it is clear and accessible to all stakeholders.
Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre-sales efforts in resolving platform issues and addressing design requests.

Expertise in IT infrastructure (servers, networks, virtualization, etc.).
Proficiency in system architecture and ability to design robust technical solutions.
Experience with cloud environments (AWS, Azure, GCP) and on-premise infrastructure.
Strong problem-solving skills and the ability to diagnose complex infrastructure issues.
Deep expertise in Kubernetes and Helm, including architecting and maintaining highly available clusters, authoring custom Helm charts, and driving automation for large-scale, cloud-native deployments.
Communication skills to explain technical concepts to various audiences (customers, internal teams, both technical and non-technical individuals, etc.).
Analytical mindset and the ability to identify effective solutions for infrastructure challenges.
Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain.
Team player with collaboration skills, capable of working with multidisciplinary teams.
Meticulousness in managing technical documentation.

Competitive pay + equity
everyone shares in our success
Remote-first, flexible, and balanced
work that fits your life
Your setup, your choice
pick the gear that works for you
Twice-a-year gatherings
we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

Customer Platform Architect

Key skills