Senior Strategy & Operations Manager – Menus and Value

Role Overview

• Collaborate with Product and Commercial leadership to identify white-space opportunities, playing a pivotal role in shaping the annual product strategy, initiative strategy and and feeding the long-term operational roadmap.
• Jointly define the long-term product vision and research roadmap with Engineering and Product leads, acting as the primary advocate for merchant unit economics and commercial health to ensure technical roadmaps deliver market-leading value.
• Be the go to expert on your topic areas, pushing the business to think about the wider market, customer needs and competitive benchmarking.
• Jointly lead a dedicated "pod" (dedicated working group across Product, Engineering, Data Science, Experience) to drive ambitious OKRs across commercial, product, and operational metrics.
• Act as a bridge between product management, commercial teams, go to market, and customer/partner care to ensure organizational alignment for every major product release.
• Develop comprehensive, high-fidelity launch plans that include test & learn plans, milestone tracking, and strategic resource allocation to ensure seamless delivery.
• Together with a cross-functional team, manage the end-to-end execution of launch activities, ranging from communications with restaurants to operational rollouts of new functionality.
• Ensure initiatives achieve meaningful adoption across partners and internal teams. Track performance, using ROI analysis and user insight to identify adoption barriers and optimise positioning, messaging, and enablement to maximise impact.
• Jointly with the GTM team, continuously evolve our GTM approach to improve efficiency and maximize return on investment for all new features.
• Drive high standards of operational rigour across the team, ensuring that processes are scalable, repeatable, and aligned with broader business objectives.

Requirements

• 8+ years experience, preferably a mix of strategy (consulting or in house) and business operations in a tech or consumer business
• Strong problem-solving and analytical skills, with the ability to work from incomplete data sets in a fast paced environment
• Collaborative mindset, able to work across a diverse set of teams and perspectives
• Clear, concise communication skills, both written and verbal, with the ability to influence across teams and senior leadership
• Demonstrated ability to drive structure, clarity and progress in complex environments
• Commercial acumen and awareness of partner needs to ensure plans are going to land successfully with commercial teams and partners
• High personal ownership and bias for action, while knowing when to escalate or seek alignment
• Experience in coaching others on strategy skills, sharing expertise and helping the wider team grow
• (Bonus) Experience in marketplaces, consumer tech, food delivery or multi-market businesses

Benefits

• Make a visible impact every day – Your work directly improves experiences for customers, partners and riders.
• Learn fast in an entrepreneurial environment – Work close to the market with autonomy, pace and real responsibility.
• Build a career, not just a role – Stretch yourself, develop new skills and grow as the business evolves.
• Deliver together in an inclusive culture – Collaborative, values-driven teams that support how you work best.