Senior IT Operations Manager

Role Overview

• Handle onboarding and offboarding for both internal team members and our advisor, including platform setup and SaaS account provisioning
• Manage laptop inventory, fulfillment, tracking, and coordinate repairs and warranty claims
• Provide technical support to NYC office, remote employees, and our financial advisors
• Maintain office networking, conference room A/V
• Build and document repeatable IT processes and policies to support company scaling
• Support advisors through complex IT transitions including email and domain migrations
• Manage relationships and contracts with IT vendors
• Coordinate SOC 2 audits and compliance work
• Handle day-to-day office coordination including visitor management and vendor support
• Travel occasionally to support large advisor group onboardings

Requirements

• 4+ years of hands-on IT support experience with user onboarding/offboarding and device management
• Experience with Google Workspace administration and MDM solutions (Rippling preferred)
• Strong customer service skills with ability to support both internal teams and external advisors
• Proven track record of building and documenting IT processes and procedures
• Understanding of security best practices, access controls, and compliance requirements
• Excellent communication skills and ability to work independently in a fast-paced environment
• Strong writing skills – Savvy is a written culture
• Track record of leveraging AI to scale the IT function across areas like help desk support, documentation, and SaaS management

Benefits

• Competitive salary and equity package
• Unlimited PTO + paid company holidays
• Access to holistic medical, dental, and vision plans
• Company 401(k), Commuter, and HSA/FSA plans
• NYC office in the heart of Manhattan
• Lunch and snacks provided in the office
• Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care
• Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)