Drive retention and growth within your Book of Business
Primary Contact for onboarding, implementing, and training BoB
Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach)
Comfortable training/presenting to large teams
Ability to proactively understand client needs and respond accordingly
Successfully manage and overcome client objections
Help monitor and respond to client requests through Chat
Consistently log activities as well as update/maintain account info in CRM
Create necessary training materials specific to your client's needs
Can work remotely (long-term) and self-manage
Travel 10-20% domestic and internationally

BA/BS Preferred
5+ years experience in Client Success or Account Management within B2B SaaS
Excellent level of accuracy and attention to detail
Outstanding communication skills
through chat, email, phone, and in-person
Comfortable articulating software and engaging with executives (VP and C-Level Execs)
An understanding of the different sales roles/positions within an organization
Experience working with cross-functional teams (Sales, Product, Marketing)
Successful track record managing a Book of Business (Growth as well as Retention)
Driven, self-motivated, enthusiastic and have a “can-do” attitude
Access to a quiet and enclosed working environment with a fast internet connection.

Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage.
Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings.
Secure your future with our 401(k) plan featuring company-matching contributions.
We offer paid parental leave, so you can prioritize what matters most—your family.
Enjoy unlimited PTO and 12 company holidays to recharge and refresh.
Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind.
Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join.
Participate in our professional development program to expand your skills and advance your career.
Make a difference in your community with two paid volunteer days each year at a charity of your choice.

Enterprise Customer Success Manager

Key skills