Operations & Program Manager – Implementation

Role Overview

• Lead the launch, configuration, and ongoing optimization of Rocketlane.
• Ensure Rocketlane and other Implementation systems (Salesforce, Gainsight, other tooling) are configured effectively.
• Partner with cross-functional teams to identify opportunities for workflow improvements.
• Map and analyze onboarding and activation workflows to identify operational friction points.
• Partner with Implementation and Customer Success leadership to establish activation accountability frameworks.
• Standardize onboarding playbooks, project templates, and implementation workflows.

Requirements

• 6+ years of experience in operations, implementation, customer onboarding, customer success, or a related field.
• Strong understanding of the customer onboarding and activation lifecycle.
• Experience owning or administering systems – such as Salesforce, Gong, Gainsight, etc.
• Proven ability to build scalable operational processes.
• Experience partnering with cross-functional teams such as Customer Success, Support, Product, Sales, and Operations.
• Strong program and project management skills.
• Comfort working with operational metrics, reporting, and data analysis.

Benefits

• Immediate participation in 1Password's benefits program (health, dental, 401k and many others)
• Utilization of our generous paid time off
• Equity grant
• Participation in our incentive programs