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Operations & Program Manager – Implementation at 1Password | JobVerse
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Operations & Program Manager – Implementation
1Password
Remote
Website
LinkedIn
Operations & Program Manager – Implementation
United States
Full Time
2 hours ago
$122,000 - $166,000 USD
Visa Sponsor
Apply Now
Key skills
Salesforce
Leadership
Project Management
Customer Success
Sales
About this role
Role Overview
Lead the launch, configuration, and ongoing optimization of Rocketlane.
Ensure Rocketlane and other Implementation systems (Salesforce, Gainsight, other tooling) are configured effectively.
Partner with cross-functional teams to identify opportunities for workflow improvements.
Map and analyze onboarding and activation workflows to identify operational friction points.
Partner with Implementation and Customer Success leadership to establish activation accountability frameworks.
Standardize onboarding playbooks, project templates, and implementation workflows.
Requirements
6+ years of experience in operations, implementation, customer onboarding, customer success, or a related field.
Strong understanding of the customer onboarding and activation lifecycle.
Experience owning or administering systems – such as Salesforce, Gong, Gainsight, etc.
Proven ability to build scalable operational processes.
Experience partnering with cross-functional teams such as Customer Success, Support, Product, Sales, and Operations.
Strong program and project management skills.
Comfort working with operational metrics, reporting, and data analysis.
Benefits
Immediate participation in 1Password's benefits program (health, dental, 401k and many others)
Utilization of our generous paid time off
Equity grant
Participation in our incentive programs
Apply Now
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