About this role

Respond to customer security questionnaires utilizing a combination of knowledgebases, generative AI and subject matter expertise.
Produce and maintain documentation that can be utilized on our public Trust Center, enabling customers to self-serve.
Drive improvements to our knowledgebase through partnerships with product and technology colleagues.
Provide metrics and reports to management, demonstrating overall trends and performance on a regular cadence.

Have a good understanding information security principles, frameworks and regulatory requirements.
Have a strong disposition for providing a positive customer experiences and outcomes.
An ability to manage multiple workloads simultaneously whilst waiting for input from others.
Have exceptional verbal and written communication skills to effectively interact with customers and internal stakeholders, providing transparency and building trust.
Have a growth mindset, with an eagerness to learn multiple information security topics and processes.

Information Security Customer Engagement Specialist – Security Engineer II

Key skills