Key skills
ERPAICommunication
About this role
Role Overview
- Track outstanding invoice issues daily;
- Work with reseller stations to collect outstanding invoices and request corrections when necessary;
- Assess the need for invoice corrections and open a ticket if a record correction is required;
- Train, when necessary, station staff on how to use the invoice collection tools in the Portal Sem Parar Empresas;
- Support the coordination team and peers in optimizing internal processes by evaluating monitoring indicators;
- Maintain frequent contact with the network of stations via phone calls, email, or other communication channels;
- Keep in regular contact with other departments directly or indirectly involved in the invoice collection process.
Requirements
- High school diploma or currently enrolled in higher education;
- Experience in administrative processes;
- Experience in customer service processes;
- Basic to intermediate knowledge of Excel and Microsoft Office.
- Not required but a plus:
- Experience with ERP systems (Protheus);
- Knowledge of AI.
Tech Stack
- ERP
Benefits
- Meal or food voucher — choose one of two options: VA (for grocery stores) or VR (for everyday use at restaurants);
- Medical Insurance (SulAmérica);
- Dental Insurance;
- Wellhub (formerly Gympass);
- Profit Sharing (PLR) according to the current policy;
- Telemedicine: online consultations via video call with doctors available 24/7;
- Personal birthday day off;
- Company anniversary day off;
- Sem Parar Essencial monthly subscription at no cost to you;
- Life Insurance;
- Pregnancy support program and extended paternity leave;
- Up to 20% discount at educational institutions for postgraduate or MBA programs;